FAQ

Do you sharpen knives and shears? 
Yes! We offer professional knife sharpening by Margery Cohen of Samurai Sharpening every week. We also sharpen shears and many other kitchen tools. All sharpening is done with whetstones. Currently, knives must be dropped off on Mondays by 6PM and Margery will take them home and return them to us the following week. Knives dropped off by Monday will be ready for pickup the following Tuesday after 2PM. Our staff will let you know when they're ready. 
To learn more about the knife and tool sharpening process, visit our blog. 

Do you carry Sodastream products and exchanges? 
We do! We carry exchanges for empty Sodastream gas cylinders as well spare cylinders, several machines, carbonating bottles, and a few soda flavors. These can be purchased in store, or on our website, but can only be picked up in store as the pressurized gas cannot be shipped. If you have questions about stock levels on Sodastream exchanges, please call us at 718-852-2665 or email us at info [at] whisknyc.com. 

Do you offer any culinary discounts?
While we don't have a culinary discount we do offer a Whisk Rewards Card for our customers. Each time you spend $25 we give you 1 stamp. When you have 10 stamps, you get $25 off anything in the store; keep going for 20 stamps and you'll receive $75 off any purchase. You just need to spend your rewards dollars all at one time.

I want to make a special order. Can you help me?
Of course we can! And we'd love to. Just email us at info [at] whisknyc.com or call us at 718-852-COOK, Monday - Friday, 10am - 7pm EST.

I need to make a return. Help!
For all questions on making returns, please click here.

I have questions on shipping. Help!
For all shipping questions, please click here.

Do odor removers really work?
Yes! Garlic contains sulfur molecules. When cutting garlic, the molecules are transferred to your skin. Washing your hands with water heightens the smell because the water causes the sulfur to turn into sulfuric acid (the same thing that makes you cry when cutting onions). When you touch stainless steel, the molecules in the steel bind with the sulfur molecules on your hands, thus transferring the molecules (along with the smell) to the metal and off of your hands. Presto! No more garlicky fingers.

Do you sell gift certificates?
Absolutely! You can select Gift Certificates from under the Shop tab and select from one of the following denominations: $25, $50, $100, $150, or $200. We will mail your gift certificate anywhere you specify at no cost.

What are your holiday hours?
We are only closed three days a year: December 25, December 26 and January 1.

Do you gift wrap?
We try our best to accommodate your gift wrapping needs but some items are a little bulky to make look pretty. Just ask us!

How can I place an order by phone?
We currently do not accept orders over the phone, but give us a call at 718-852-COOK and we'd be happy to set aside items for you.

Can I get a copy of my receipt?
Absolutely. We can email, fax or mail it to you easily

What do I do if I have a complaint?
Please tell us! We will work hard to correct the problem and ensure that it doesn't happen again. Please call us at 718-852-COOK, Monday to Friday, 10am - 7pm EST, and ask to speak with a manager. We will make you happy again. We promise!